Shipping & Delivery Policy

At trekmarlin5.com, we are passionate about connecting you with your next adventure. We understand that receiving your new gear is a highly anticipated moment, and we are committed to ensuring a smooth, reliable, and transparent shipping process from our warehouse to your doorstep. This policy outlines our general approach to order fulfillment and delivery.

Order Processing & Preparation

Once your order is successfully placed and confirmed, our dedicated fulfillment team springs into action. Every item is meticulously hand-picked from our inventory by specialists who understand the care and precision these products require. Each component is then carefully inspected, packaged with protective materials, and prepared for its journey. We utilize industry-standard, high-quality packaging materials designed to safeguard your purchase during transit, ensuring it arrives in pristine, ready-to-ride condition.

We generally process orders within a standard business timeframe. Please note that order processing does not include weekends or holidays. You will receive an email confirmation with your order details immediately after purchase, followed by a separate shipping confirmation email with your tracking information once your package has been dispatched from our facility. This tracking number is your window into the shipment’s progress.

Domestic Shipping Partners & Methods

To guarantee secure and efficient delivery, we partner with reputable national and regional carrier services. We select these partners based on their track record for reliability, handling standards, and extensive delivery networks. Depending on your location and the size of your order, shipments may be routed through different services to provide the most efficient path to you.

All shipments are sent with full tracking capabilities. We strongly encourage you to use the provided tracking number to monitor your package’s real-time progress. The carrier’s tracking portal will provide the most current estimated delivery date and shipment status.

International Shipping

We are delighted to serve cycling enthusiasts beyond our borders. International orders are subject to customs declarations and import duties or taxes, which are the responsibility of the recipient and are not included in our shipping charges or product prices. These fees vary greatly by country and are determined solely by the destination country’s customs authorities. We advise international customers to check with their local customs office to understand potential additional charges before placing an order.

All international shipments will be clearly marked as per standard customs requirements, with an accurate description and declared value as required by law. We cannot be held responsible for delays caused by customs processing.

Receiving Your Order

When your order arrives, please inspect the packaging immediately upon delivery. If the shipping box appears severely damaged, crushed, or opened, it is advisable to note this with the carrier upon delivery if possible. For the best experience, we recommend opening your package promptly to ensure all items are received and are in perfect condition.

While our carriers are instructed to leave packages in a secure location, specific delivery instructions cannot always be guaranteed. The carrier’s policies ultimately govern the final delivery procedure.

Shipping Challenges & Lost Packages

Despite our best efforts and those of our carrier partners, unforeseen events can occasionally cause delays in transit, such as severe weather, logistical disruptions, or customs holdups. Your tracking information is the best resource for updates during such events.

In the rare instance that your tracking information shows no movement for an extended period, or if the delivery status indicates a problem, please contact us promptly. We will initiate a trace with the carrier to locate your shipment. Our team will work diligently with the shipping partner to resolve the issue and keep you informed every step of the way.

Our commitment is to provide a seamless shipping experience that matches the quality of the products we offer. We thank you for your trust and for choosing trekmarlin5.com as your source for premium cycling equipment.