We understand the importance of getting the right product and the right fit. If you don’t love your purchase, we’ll take it back within 30 days at no additional charge. In-store purchases are subject to individual retailer restrictions.
Please visit our returns page for instructions.
Return credit status
Returns will be credited to the original payment method used at the time of purchase. Return credits usually appear on your account within 10 days, but may take up to 30 days depending on your bank.
30-Day Unconditional Guarantee return
If for any reason you’re not satisfied with your Bontrager or Trek aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for a refund. Think of it as a 30-day test ride.
This guarantee includes Trek and Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Shipping charge refund
If there was an error on your order such as wrong item shipped or damage during shipping, Trek will credit your original shipping charges (if applicable). Call us at .
Shipping charges will be refunded if Trek: 1) ships the incorrect merchandise; 2) the merchandise was shipped damaged or defective; 3) the merchandise was damaged in shipping.